Evaia Couture is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how personal information is collected, used, stored, and protected when you use evaiacouture.com.

We may collect personal information including your full name, email address, contact number, billing address, delivery address, IP address, device information, order history, and communication history. Payment details are processed securely by authorised third-party payment providers, and Evaia Couture does not store full credit card information on its servers.

Personal information is collected when you create an account, place an order, subscribe to a newsletter, contact customer support, or browse the website. Certain technical information may also be collected automatically through cookies and similar tracking technologies to improve website functionality and user experience.

 

Your information is used for legitimate business purposes, including processing transactions, delivering products, communicating order updates, responding to enquiries, improving customer service, conducting internal analysis, and sending marketing communications where consent has been provided. Evaia Couture does not sell, rent, or trade personal information to third parties.

 

Personal information may be shared with trusted third parties such as payment gateways, courier services, IT hosting providers, and marketing service providers where necessary to fulfil orders or operate the business effectively. These third parties are required to maintain confidentiality and safeguard personal data.

 

Reasonable technical and organisational measures are implemented to protect personal data from unauthorised access, misuse, or loss. While every effort is made to secure information, no online system can guarantee absolute security. Personal information is retained only for as long as necessary to fulfil its intended purpose and to comply with legal, tax, and accounting obligations.

 

In accordance with POPIA, customers have the right to request access to their personal information, request corrections to inaccurate information, withdraw consent for marketing communications, and request deletion of information where legally permissible.